customer service

delivery information

Important Note: info about delivery delay is to be considered after the order having been shipped and not after the order was placed.

 

Freight will always be paid by the User and is calculated automatically and according to the number of products, their weight, their volume, order destination and delivery service selected.

The freight value can be changed without prior notice following any change introduced in the transport services used by Susanagateira®, price table revisions or in case of error detected during the calculation process.

For almost all destinations two delivery services will be available: Normal and Express.

In the same way, in case of any change made to the order either made by Susanagateira® or asked by the User, this value will be recalculated and changed if the new value is different from the original.

To all orders made with delivery in Continental Portugal and which value is higher than 50€ (after deduction of all eventual discounts) and with the exception of the ones paid by “Charge on Delivery”, Susanagateira® will offer the freight value.

To all orders made with delivery in Açores and Madeira by CTT, and which value is higher than 50€ (after deduction of all eventual discounts) and with the exception of the ones paid by “Charge on Delivery”, Susanagateira® will offer the freight value.

To all orders made with delivery in Açores and Madeira by Express delivery and which value is higher than 150€ (after deduction of all eventual discounts) and with the exception of the ones paid by “Charge on Delivery”, Susanagateira® will offer the freight value.

Orders made with Charge on Delivery Option will always pay freight value and be added of an additional fee.

To the great majority of countries it is defined a Standard service, slower and less expensive service and an Express Service, faster delivery but more expensive. In any case the delivery service is made by third party companies that were selected to assure a quality and rigorous service. When the User is about to register the order, it will be shown the options available to that specific order, as well as the price to be paid (that will be added to total amount) and the estimated delivery time.

When choosing the deliver method an estimate time of delivery is shown. This information is given by the service supplier and, in any case, Susanagateira® will not be responsible for any delay or anticipation on the delivery.

All orders, except when the User asks to change the delivery address when registering the order, will be delivered in the address the User indicated during the registration process. Any permanent change to this address must be done by the User by accessing his data and correcting the desired fields. As already stated, Susanagateira® will not be responsible for any damage or loss caused by incorrect data in the User registry file.

Susanagateira® always recommends the selection of an address where there is somebody to receive the order during regular labor hours.

If delivery was not made at the first attempt the service provider will leave a note or make a contact with the User in order to give instruction how to the User can proceed to receive or pick up the order. In any case User must develop all efforts to assure order delivery.